RETURN POLICY
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Wilddtail does not offer refunds and has an Exchange Only Policy.
Since we do not mass produce our pieces, we do not accept returns at this time. We encourage you to view our Size Chart and given measurements to ensure proper sizing. Wilddtail does not offer physical exchanges of goods, instead you will be issued a Store Credit that can be seamlessly applied to your preferred new item. Please understand that Sale Items as well as Custom Orders may not be Returned or Exchanged and are Final Sale.
For all exchanges within the U.S., items must be returned within 14 business days from the date of receiving the item. All international exchange requests must be submitted within 21 days from the original shipping date. Exchange requests outside of this grace period will not be accepted.
Once your return has been accepted, you will be notified via email of your Store Credit then can then be applied to your next order. Please email us if you have any further questions!
Wilddtail does not cover return postage costs. The return cost shall be incurred at your own expense. To ensure any loss or damage, please ensure your return package is both prepaid and or insured. Wilddtail reserves the right to refuse returned goods that have been previously worn or washed. ..==When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
